By RICHARD M. KESNER
This quantity bargains techniques, innovations, and instruments that IT managers can use to enhance the supply of IT services. This compendium info easy frameworks, functional instruments, and confirmed most sensible practices for profitable IT venture administration. via explaining tips on how to streamline the capabilities that trap and record information regarding IT supply, this quantity clarifies roles, obligations, shopper expectancies, and function measures, leading to more desirable provider and potency. Emphasizing the institution of approaches that lead to repeatable good fortune, the ebook offers fast implementable strategies for IT body of workers confronted with the day-by-day administration of huge, advanced systems.
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Hands-On Project Office: Guaranteeing ROI and On-Time Delivery by RICHARD M. KESNER